Remote Support Agents, Hosted VPN, and 5 other services are down
Resolved
Dec 07 at 11:48am EST
Good news! We’ve received confirmation from our upstream ISP that the outage has been fully resolved. Connectivity should now be stable for all services.
Thank you for your patience and understanding as this issue was addressed. If you continue to experience any connectivity problems, please don’t hesitate to reach out to our support team.
Affected services
Helpdesk
Hosted VPN
Remote Support Agents
R1 Storage
R2 Storage
RappIT Drive
Web Server
Netbird VPN
Updated
Dec 07 at 11:48am EST
Good news! We’ve received confirmation from our upstream ISP that the outage has been fully resolved. Connectivity should now be stable for all services.
Thank you for your patience and understanding as this issue was addressed. If you continue to experience any connectivity problems, please don’t hesitate to reach out to our support team.
Affected services
Hosted VPN
Updated
Dec 07 at 10:21am EST
Hosted VPN went down.
Affected services
Hosted VPN
Updated
Dec 07 at 10:18am EST
Web Server went down.
Affected services
Web Server
Updated
Dec 07 at 10:15am EST
RappIT Drive went down.
Affected services
RappIT Drive
Updated
Dec 07 at 10:15am EST
Remote Support Agents went down.
Affected services
Remote Support Agents
Updated
Dec 07 at 10:15am EST
R2 Storage went down.
Affected services
R2 Storage
Updated
Dec 07 at 10:05am EST
Remote Support Agents, R1 Storage, and RappIT Cloud recovered.
Affected services
Remote Support Agents
R1 Storage
RappIT Cloud
Updated
Dec 07 at 10:04am EST
Web Server recovered.
Affected services
Web Server
Updated
Dec 07 at 10:03am EST
Hosted VPN, R2 Storage, and RappIT Drive recovered.
Affected services
Hosted VPN
R2 Storage
RappIT Drive
Updated
Dec 07 at 09:28am EST
Hosted VPN went down.
Affected services
Hosted VPN
Updated
Dec 07 at 09:23am EST
Hosted VPN recovered.
Affected services
Hosted VPN
Updated
Dec 07 at 08:18am EST
Remote Support Agents went down.
Affected services
Remote Support Agents
Updated
Dec 07 at 08:18am EST
Web Server went down.
Affected services
Web Server
Updated
Dec 07 at 08:17am EST
RappIT Drive went down.
Affected services
RappIT Drive
Updated
Dec 07 at 08:16am EST
R1 Storage and RappIT Cloud went down.
Affected services
R1 Storage
RappIT Cloud
Updated
Dec 07 at 08:16am EST
Hosted VPN went down.
Affected services
Hosted VPN
Created
Dec 07 at 08:16am EST
R2 Storage went down.
Affected services
R2 Storage